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Frequently Asked Questions


What Is the Difference Between a Non-Folding and Folding Treadmill?

The main difference between a non-folding and a folding treadmill is that a non-folding treadmill is not designed to be compact for storage. Non-folding treadmills typically have a larger footprint and weigh more than their folding counterparts. However, they are often more stable and offer more features than folding treadmills. A non-folding treadmill is typically used in large home gyms or commercial settings where space is not an issue.

How Do You Move a Non-Folding Treadmill?

Non-folding treadmills are heavy and can be difficult to move. If you need to move your treadmill, we recommend recruiting a friend or family member to help you. First, tilt the treadmill up on its side and then use a dolly or handcart to move it to its new location. Be careful not to bump or damage the treadmill while you are moving it. Non-folding treadmills aren't portable by design, so we recommend only moving them if absolutely necessary.

How Long Will Delivery Take?

Depending on the equipment size or accessory, most orders will ship within 24 to 48 hours during the week. We use different shipping agencies for our products, which include but are not excluded to USPS, FedEx, UPS, and common carrier freight lines (LTL).

The majority of items that cost more than $500 come with free shipping, except for weight plates, dumbbells, and some strength equipment. Orders that include Free Shipping are usually shipped by a common carrier and will be delivered to your garage or curb.

In most cases, you can expect to receive your shipment within the next 7-10 business days.

What Is the 30-Day Money-Back Guarantee?

We understand that it can be difficult to purchase something online without being able to try it out first. That's why we offer a 30-day money-back guarantee on all of our products. If you're not completely satisfied with your purchase, simply return it within 30 days for a full refund.

We graciously accept store-bought item returns within 30 days of your purchase, as long as you still have the original receipt and all manuals, parts, and accessories are included. If you made your initial purchase online, you'd just be responsible for the shipping cost when returning the product back to us.